Privacy Policy

Introduction

Atticus Associates LTD (trading as DQPro) take the protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws and the General Data Protection Regulation.

This privacy policy explains how we handle your personal data when you use our website or contact us about our products and services. It outlines the reasons for collecting, storing, using and sharing your information when you interact with our websites (e.g., https://www.dqpro.com/, https://help.dqpro.com/, https://portal.dqpro.com/ ), as well as in various other interactions such as sales, marketing or events.

The data controller responsible in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and other data protection regulations is:

Atticus Associates LTD

St Magnus House

3 Lower Thames Steer

London, EC3R 6HD

United Kingdom

+44 (0)203 146 7290

 info@dqpro.com

Types of Information We Collect

The data we collect can be categorised as follows:

Identity and Contact Data: This may include your first name, last name, email address, company name and address, job title and telephone numbers. We collect this information directly from you when you contact us or express an interest in our services via email, “Contact us” form, “Book a demo” form”, social media interactions, calls, at events we attend and/ or host (e.g., Sales Webinars, User Forums, Discussion Forums).

Technical and Usage Data: This encompasses data obtained from your device or browser, such as login details, device identifiers, time zone, location, browser information, and how you use our website and services.

Job Application Information: If you apply for a job with us, we collect your application data, which includes contact details, CV, referee contact information, and any other personal details you provide as part of your job application.

Purposes of Personal Data Processing

We use your personal data for various purposes, depending on how you engage with our services. These purposes include:

• Service Provision: We process your information to provide you with the services you’ve requested.

• Service Improvement: Your data assists us in refining and optimising our offerings.

• Marketing Communications: We may contact you about products or services that may align with your interests or your organisation’s needs.

• Customer Support: Responding to your inquiries, complaints or feedback is essential. We use your data to address your questions and resolve any issues you encounter while using our services.

• Administrative Notifications: We process your data to send administrative information, including updates to our terms, policies and details about our products and services.

• Compliance with Legal Obligations: Your data may be processed to meet legal obligations, and we may provide evidence when necessary for legal claims.

• Job Applications: If you apply for a job with us, we consider your application data during the recruitment process.

Legal Bases for Processing Personal Information

We process your personal information in compliance with the General Data Protection Regulation (GDPR) and UK GDPR. Below are the legal bases on which we rely for processing your data:

• Consent: We process your data when you provide us with consent for specific purposes, and you can withdraw it anytime.

• Performance of a Contract: We process your data when it’s necessary to fulfil our contractual obligations to you, including pre-contractual activities.

• Legitimate Interests: We may process your data to achieve our legitimate business interests, ensuring they don’t override your interests and fundamental rights.

• Legal Obligations: Processing may occur to comply with legal obligations, cooperate with law enforcement, defend legal rights, or provide evidence in litigation.

• Vital Interests: In cases where vital interests are at stake, we process personal data to protect individuals.

• Public Interest/Official Authority: Data may be processed for tasks in the public interest or under official authority vested in us.

• Legitimate Interests (Excluding Public Authorities): If processing is necessary for our legitimate interests or those of a third party, it will be based on Art. 6 (1) (f) UK GDPR, unless overridden by the data subject’s interests and rights.

Cookies

Like most websites, we use cookies. Cookies are small text files employed for storing information on web browsers. Additionally, we employ other technologies, such as data stored on your web browser or device, device-related identifiers and various software, all serving similar purposes. In this policy, we collectively refer to these technologies as “cookies.”

Cookies play a crucial role in enhancing our website and providing you with an improved browsing experience. The types of cookies we use fall into two categories: necessary and analytical. Necessary cookies are fundamental for a website’s basic functionality. They perform tasks such as enabling navigation on the site, accessing secure areas and providing essential features. Analytical cookies, on the other hand, are used to collect data about how visitors interact with a website. They gather information such as the number of visitors, which pages are visited most frequently, and how users move through the site. This data helps us understand user behaviour and make improvements to enhance the user experience.

If you wish to block cookies, please review your web browser’s “Help” page to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the website, you may not be able to utilise the features of the website to their fullest potential.

Third-party Cookies

Our website may contain links to other websites that we do not own or operate.  We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these websites or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Sharing Your Personal Data

We may share your data with third-party vendors, consultants and service providers who perform tasks on our behalf and need access to this information to complete their work. Our contracts with these third parties are designed to safeguard your personal data, ensuring they only process it as instructed, refrain from sharing it with others, and commit to data protection and retention standards. The categories of third-party service providers we may engage with include but are not limited to those involved in Finance & Accounting, Payment Processing, Testing, User Account Registration & Authentication, Website Hosting, Data Storage, Cloud Computing, and Performance Monitoring

Security

We employ reasonable and commercially viable organisational, technical, and physical measures to protect personal and commercial data against unauthorised access, disclosure, loss or alteration. Our practices include regular software patching and controlled access on a need-to-know basis, with personnel trained to uphold data confidentiality.

We will retain your personal information as long as necessary for the purposes stated in this Privacy Policy or as legally required.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

There is no fee associated with exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@dqpro.com if you wish to make a request.

How to make a complaint

Questions, comments and concerns regarding this Privacy Policy are welcomed and should be directed to info@dqpro.com.

If you want to make a complaint about the way we have processed your personal information, you also have the option to contact the Information Commissioner’s Office, the statutory body responsible for overseeing data protection law.

The ICO’s address:        

Changes to our Privacy Policy

We may periodically update this privacy notice. Any changes will be posted on this page, and the updated version will be effective as soon as it is accessible. We recommend checking this privacy notice regularly to stay informed about how we safeguard your information.

Last updated: 06 October 2023