Our Customer Success champion, Carly Hand, has only been with DQPro for five months but she has already been a big hit with our customers. We sat down recently with Carly to chat about her role, what’s on her wish list at DQPro as well as a few other snippets about our CS superstar.
- What drew you to DQPro?
A great product and a small team of highly intelligent and supportive people.
- What’s the focus of your Customer Success role? What does a typical day look like?
My focus is to have expert-level product knowledge and to really understand our customers’ businesses so that I can add value by helping them to get the most out of DQPro in a way that works for them…and to have some fun along the way.
I haven’t had a ‘typical’ day yet, every day is different….ask me again when I’ve been here for a while.
- What is your favourite and least favourite thing about working from home?
No commute time is my favourite thing – I have three hours of my day back and I actually love working from home. Having said that, having to make my own lunch rather than popping out of the office to grab something is not always fun – I do miss the food choice in London.
- What apps do you most need for work?
MS Teams, Outlook, Freshdesk, Timetastic and WhatsApp. Oh…and sometimes a Plank Workout app!
- What’s your 15mins of fame?
I foolishly thought a few years ago that everyone should – at least once in their life – complete a big challenge…run a marathon, swim the channel, that type of thing. Long story short, I completed a 100km non-stop walk from London to Brighton in just over 29 hours – needless to say, I’m well and truly over that urge now!
- How would you describe the DQPro team?
Small, but mighty. DQPro is made up of different characters, who each bring a different skill and perspective. They’re a group of extremely knowledgeable people within their fields, who are genuinely supportive and who work very well together as a team.
- What is your motto or personal mantra?
I don’t have a motto or personal mantra, so I asked my husband if there’s anything I often say and apparently it’s “You can never have too much sauce” (I hate dry food).
- What’s on your wish list at DQPro?
That’s an easy one for me – a CRM (customer relationship management) tool and I’m working on it! I’d also add that we’re working to provide a fully managed, API-enabled SaaS (software as a service) offering which is really exciting!
- Who is your perfect dinner date and why?
Oooh, apart from my husband? No such thing as perfect but if they love food, don’t take themselves too seriously, enjoy a good laugh, and don’t mind me stealing a bite of their food (I always get food envy of other people’s food choices), then I’d be more than happy with that.
- An interesting fact about yourself?
I am the reigning champion (and have been for the last few years I might add) of my family’s annual crazy golf tournament – ‘The Hanser Cup’ – not quite pro standard, granted, but…!